Alex Holiday will provide a full refund in case we cannot deliver the services to paid clients In case clients request for a refund when it's through no fault of Alex Holiday, there will be a processing fee of 300 Baht
Q: What are the meanings of "join" or "join tour" and "private" or "private tour" ?
Clients who book our join tour please note that:
The hotel pick-up and drop-off times are fixed according to our prior confirmation email as we have other passengers on the van.
The definite number of passengers of each group cannot be confirmed in advance but is limited to the maximum number of seats on the vehicle.
The number of persons showing up in your group should be the same as indicated in your booking details. Otherwise, the correct amount of money should be paid before departure or it will result in cancellation of your booking.
For private tour clients, the vehicle is reserved for your group only. You may contact us in advance if you want to change either the pick-up or drop-off time or if you need to make any change to your program. The details might be changed to suit your requirements as long as it doesn’t cost additional expense.
Alex Holiday is a licensed travel agency, no.11/05925, registered with the Tourism Authority of Thailand (TAT).
We are the members of the major travel organizations in Thailand.